Peninsula Communications (Pen Com)
Prepared and completed by members of the PenCom Advisory board, and reflects the unanimous approval of all involved.
PenCom's mission statement calls for providing for the maximum safety of residents of the community.
All goals and action steps have been assigned with persons to be held accountable for each step's completion.
In Goal No. 1:
Goal No. 2:
Goal No. 3:
Peninsula Communications exists to provide immediate public access, to gather critical information, and to provide rapid dispatch of police, fire and emergency medical professionals to enhance the safety of the community.
Goal No. 2 | Goal No.3
Goal No. 1
To develop a dynamic communications system to enhance public safety.
1. Peninsula Communications will evaluate current systems
Form Technical Assistant Group (interdisciplinary) to analyze current system.
Obtain PSWN report and recommendations.
Composition of Technological Assistance Group will include OPSCAN and non-stakeholders with technical background
Complete report which includes evaluation of current systems. Report will include strengths, weaknesses of the current system, and future options.
2. Prepare and write plan to develop communications system, with persons accountable and deadlines.
Determine direction for system
Identify costs
Complete cost benefit analysis
Identify crossover projects
Identify potential partners
Identify:
Appropriate Grants
Other potential partners
Crossover funding opportunities
Public support options
Select strategies.
Completing funding application plan.
Complete applications.
Implement Plan
Purchasing
Installation
Training
Evaluation
Testing
To consistently and efficiently provide a high quality of information
PenCom will research current processes and systems
Analyze current process, internal and external
Needs assessment
Law enforcement
Fire
EMS
Prosecutor's office, public defense
Workload.
3) Industry best practices.
Research and analyze types of technology, internally and externally
Vendor shows
Other communication center
Current technology providers
Work with technical assistance group
Internet
Conduct customer survey
Analyze public phone calls
Survey user agencies
Determine Direction
Technological
Maintenance and training
Workload/personnel revamping
Policies/procedures
Customer involvement: management, first level field personnel involved in process
Develop funding strategies
Identify
Grants
Public support
Current existing dedicated funding
User fees
Select strategies
Complete applications
Implement Plan
Purchasing
Installation
Training
To establish reasonable standards of performance
1. Check with legal, insurance
2. Determine what to measure
3. Measure, retrieve and analyze
PenCom statistics
B. State statistics
C. National benchmarking
4. Establish standards.
5.Develop strategies on how to implement standards
6. Implement strategies.
Pen Com Annual Report results:
Additional staff hired, designated call takers during peak times (4)
Staff is well-trained, has completed drill exercises (3)
New funding sources, wireless tax revenues, Proposition/bond revenue, E9-1-1 program, public/private task force (3)
New Equipment in place (3)
Recruiting plan for more staff, evaluation plan to add staff (2)
New software in place (2)
OPNET (radio committee) project completed; interconnectivity between member agencies in place; also with other state, federal, etc. agencies (2)
Plan to retain staff
New funding formulas
Member agencies have new equipment
Rip and Run feature specified by Fire and EMS users working
Handled a major incident; Special unit citation presented, individuals receive awards
Work area expanded
Fire/EMS Ops teams formed to recommend policies, serve as quality assurance team.
Law enforcement ops team formed to recommend and update policies
Work order tracking system implemented
